Support Center
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Frequently Asked Questions
Everything you need to know about our service. Can't find what you're looking for? Contact our support team
Getting Started
Q
What does Shiptoall do?
- With ShiptoAll, you can tailor shipping options based on customizable rules, ensuring your customers see the right rates at the right time.
- Boost sales with targeted offers and discounts. Create personalized promotions based on customer behavior and product conditions to drive conversions.
- Minimize delivery errors with global address validation. Verify addresses across major countries to ensure packages reach the right destination every time.
Q
Is Shiptoall available on all Shopify plans?
- To use Shiptoall, your store must have the third-party carrier-calculated shipping feature enabled. Check Shopify's documentation to see which plans include this feature.
- For Address Validation, Product Offers, and Checkout Customizations, your store must be on Shopify Plus, as Shopify requires this plan for advanced checkout features.
Configuring & Help
Q
Need a little guidance?
- We’re happy to walk you through everything! Our free onboarding sessions are designed to get you up and running quickly, step by step.
Q
Do I have to join an onboarding session?
- Not at all—it’s completely optional. That said, joining one can save time and help you unlock the full potential of Shiptoall faster.
Q
Can you handle the Shiptoall setup for me?
- We can take care of it for you. Please contact our support team to discuss the setup process and any applicable service fees.
The Technology
Q
Does it impact checkout speed?
- Your store’s checkout speed won’t be affected by Shiptoall. Most calculations are completed in less than 500ms.
Q
Do I need to worry about interruptions?
- Shiptoall remains reliably online nearly all the time, so you can activate it without worrying about interruptions affecting your business.
Billing
Q
What is monthly billing based on?
- Your subscription is determined by the total number of orders processed through checkout.
- Test, draft orders or abandoned carts are excluded and do not affect your monthly order total.
Q
Diffrence be ‘Sandbox Mode’ and ‘Free-Trial’ ?
- Sandbox Mode alow you to configure Shiptoall at your own speed—your until you’re ready to go live.
- Your 15-day free trial begins once you choose a billing plan and activate your account.